Returns/exchanging with a receipt
We are happy to exchange or refund an item returned to us in it’s original undamaged packaging within 28 days of purchase, with a valid receipt. The refund will be issued by the original payment method to the value of the item printed on the receipt. An item can be exchanged for goods to the same value printed on the receipt for that item. (Excludes concessions).

If the original payment method was made using a voucher (Highfield, Privilege or HTA) and a valid receipt it shown, goods can be exchanged to the value printed on that receipt for that item, or a credit note issued to that amount (to be used within 6 months).

Returns without a receipt
If you do not have a receipt or the 28 day limit has expired it is at our discretion to offer either an exchange, or issue a credit note. Proof of purchase is needed to qualify. Credit notes must be spend within 28 days of issue.

Items purchases in a multi-buy offer returned with or without a receipt will be exchanged or refunded a the lowest multi buy price.

Faulty Items
Proof of purchase must be presented to obtain a refund or exchange for faulty items.

Toiletries, grooming products, pierced earrings, food or alcohol are not returnable for hygiene and safety reasons. Specially ordered items and items cut to length are also non returnable.

Highfield Vouchers and Cards
Highfield Gift Vouchers are valid for payment, or part payment, of goods from Highfield Garden World, including the Restaurant (excludes in-store concessions). Vouchers cannot be exchanged for cash either in full, or part, or replaced if lost or damaged. NO change can be given. Vouchers are only valid between the dates stated on the voucher and with a Highfield Garden World stamp and authorised signature in place. Highfield Garden World reserve the right NOT to accept any damaged, defaced, altered or expired vouchers. Only original vouchers accepted.

National Garden Vouchers & Cards
We accept both the HTA National Garden Vouchers & cards which as subject to their own terms & conditions

Till discrepancies
Please check your receipt carefully as errors cannot be rectified once you have left the premises.